By accessing and using cloudclothingstore.com (hereinafter referred to as the “Website”), you agree to abide by the following refund terms. If you do not agree to these terms, please do not use this Website.
- Refund Policy
If you are not satisfied with the purchased product, we provide a 30-day refund service. Refund applications must be made within 30 days of receiving the product. - Return conditions
The product must be in original condition, unused and with tags intact. Some products (such as customized products, underwear, etc.) may not be eligible for a refund. Please refer to the product page for details. - Refund process
To apply for a refund: Please contact customer service via email and provide the order number and reason for the refund.
Return: Return the product as instructed by customer service. Return shipping costs are usually borne by the buyer unless the product is defective.
Review and processing: After receiving the return, we will review the status of the product and process the refund within 7 business days. - Refund method
The refund will be refunded through the original payment method. Processing time may vary depending on the payment platform and usually takes 5 business days. - Damaged or Wrong Items
If you receive damaged or wrong items, please contact customer service immediately. We will provide free returns and exchanges. - Not Eligible for Refunds
The following circumstances may result in the rejection of a refund request: the item has been used, the refund application period has expired, the item label is missing, etc. - Limitation of Liability
Cloud Clothing LLC is not responsible for delays or other problems in the refund process. - Modification of Terms
We may update these refund terms from time to time. The updated terms will be posted on this page, and we recommend that you check regularly to understand the latest terms. - Contact Us
If you have any questions about refunds or need further information, please contact:
Email: brixttonbecktell@cloudclothingstore.com
Address: 2046 Arbor Forest Dr SW, Marietta, GA 30064, USA
Thank you for choosing Cloud Clothing LLC, we are committed to providing you with a quality service experience!
